Shipping Policy

Last updated: October 15, 2026

Where we ship

We ship to the lower 48 states and Washington, DC, except Alabama, where state law restricts the sale of adult devices.

• PO boxes: Yes. Orders going to a PO box may ship by USPS, and some shipping options may not be available for PO boxes.
• Where we don't ship: We don't currently ship to Alaska, Hawaii, US territories (such as Puerto Rico, Guam or the US Virgin Islands), APO/FPO (military) addresses, or any address outside the United States.

Local laws

We don't currently ship to Alabama. Wherever we do ship, you must be legally allowed to buy and receive adult products where you live and where your order is delivered. If we can't lawfully ship an order to your address, we'll cancel it and refund you in full.

Age requirement

You must be at least 18 years old, or the age of majority where you live if that's higher, to order from us. We may ask for proof of age, and we may cancel an order if we can't confirm that the buyer meets this requirement.

Processing time

Orders are processed Monday through Friday, excluding weekends and US federal holidays. Processing time is how long it takes to prepare your order and hand it to the carrier. It doesn't include time in transit. Estimated delivery times are shown at checkout.

Orders may arrive in more than one package

Our products ship from several warehouses around the US. If your order includes items from different warehouses, they may arrive in separate packages on different days, each with its own tracking number.

Shipping rates

Orders of $99 or more ship free with Economy shipping. Orders under $99 pay the USPS rate shown at checkout, which is based on package weight and destination. Faster USPS options, such as Priority Mail Express, are also offered at checkout for an added charge. You'll always see the exact shipping cost before you pay.

Our minimum order is $20 before shipping and taxes.

Delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates from the carrier and aren't guaranteed.

A signature isn't required for delivery by default.

Tracking

We'll email you a tracking number once your order ships.

Delays and out-of-stock items

If an item is delayed or becomes unavailable after you order, we'll email you. You can choose to wait for it or cancel that item for a full refund.

Discreet packaging

Orders ship in discreet packaging. Charges usually show as PAYPAL *APRO. They can also show as APRO or APROVISIONS.

Damaged, wrong, or missing packages

• Damaged or wrong items, or a package marked "delivered" that you didn't receive: contact us within 7 days of the carrier's delivery scan. Include your order number and photos where relevant (for example, the damaged item and box, the item you received, or the shipping label).
• A package that never shows a delivery scan: contact us within 30 days of the ship date.

We'll work with the carrier to look into it, then send you a replacement or a refund.

If your package shows as delivered but you can't find it, please check around your door, mailbox or mailroom, and with neighbors or others at your address. Packages are sometimes marked delivered before they actually arrive.

Address errors, refused and undeliverable packages

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We'll try to fix it before your order ships, but we can't guarantee changes once processing has started.

If a package comes back to us because the address entered at checkout was wrong or incomplete, because the package was refused, or because it couldn't be delivered, we'll refund your order once it's returned. The refund will be minus the original shipping charge and any return shipping cost charged to us. If the problem was our mistake, you'll get a full refund or a replacement.

We can't be responsible for a package the carrier delivers to an incorrect address that was entered at checkout.

Questions

Email us at support@adultprovisions.com and include your order number.