FAQ
Ordering and privacy
How will my order be packaged?
Every order ships in discreet packaging, with no invoice and no packing slip.
What will I see on my bank or card statement?
Charges usually show as PAYPAL *APRO. They can also show as APRO or APROVISIONS.
Will anyone else see what I bought?
Your order details stay between you and us.
Do you sell my information?
Never. We share only what's needed to run the store, such as payment and shipping, and we treat your order history as sensitive. You can ask us to delete your information at any time. See our Privacy Policy.
Do I have to be 18 to order?
Yes. You must be at least 18, or the age of majority where you live if that's higher. We may ask for proof of age.
Discounts
How does the 10% welcome code work?
Your 10% code works on $35 or more of eligible items. A few items are excluded, but no guessing games: your cart shows the discount before you pay.
Is there a minimum order?
Our minimum order is $20 before shipping and taxes.
Can I use more than one code?
Codes can't be combined, and the welcome code can be used once per customer.
Do you offer free shipping?
Yes, on orders of $99 or more. Shipping rates and any free-shipping threshold are always shown at checkout before you pay.
Shipping
Where do you ship?
We ship to the continental United States only: the lower 48 states except Alabama, where state law restricts the sale of adult devices, plus Washington, DC. We don't currently ship to Alaska, Hawaii, US territories, APO/FPO military addresses, or outside the US.
How long will delivery take?
Orders are processed Monday through Friday, not on weekends or holidays. Delivery estimates are shown at checkout.
How do I track my order?
Tracking info is shared once your order ships.
Why did my order come in more than one package?
Your order may arrive in more than one package.
My package says delivered, but I don't have it.
Check around your door, mailbox or mailroom, and with anyone else at your address, since packages are sometimes scanned as delivered a little early. If it still hasn't turned up, contact us within 7 days of the delivery scan and we'll work with the carrier on a replacement or refund.
Returns, damage and defects
Can I return something?
Yes, within 30 days of delivery, as long as it's unopened and still factory-sealed. You pay return shipping, and there's no restocking fee. Please contact us with your order number before sending anything back, because the return address depends on the item.
Can I return something I've opened?
For hygiene and safety, opened intimate products can't be returned unless they arrive damaged, wrong or defective.
My item arrived damaged, or I got the wrong item.
We're sorry. Contact us within 7 days of delivery with your order number and photos of the item and packaging, and we'll send a replacement, or a refund if a replacement isn't available.
My item stopped working.
If it's defective, meaning it doesn't work properly even with normal use, contact us within 30 days of delivery with your order number and a photo or short video. After 30 days, we'll help you reach the manufacturer about its warranty where one is offered.
When will I get my refund?
Approved refunds go back to your original payment method within 5 business days after we receive and inspect your return, or verify a defect. Your bank may take a little longer to post it.
Can I cancel my order?
Yes, within 1 hour of placing it, if it hasn't been sent for fulfillment yet. Contact us with your order number. After that, unopened items can still be returned under our Refund Policy.
Can I buy something as a gift?
Of course. Gifts follow the same return policy: unopened, factory-sealed items can be returned within 30 days of delivery.
Still have a question?
Contact us or email support@adultprovisions.com, and a real person will get back to you. Full details are in our Shipping Policy, Refund Policy and Privacy Policy.