Refund policy
Refund Policy
Last updated: September 25, 2026
We sell intimate products, so our return rules are built around hygiene and safety. Here's how returns, replacements and refunds work.
Returns for any reason: 30 days, unopened only
You can return items within 30 days of delivery if they're unopened and still factory-sealed, meaning never opened, used or tried on.
To start a return:
- Email support@adultprovisions.com with your order number and the item(s) you'd like to return.
- Wait for our approval and return instructions. Our products ship from different warehouses, so the return address depends on the item. Please don't send anything back without our instructions.
- Pack the item securely in its original sealed packaging and ship it to the address we give you.
Returns sent without our approval may not be accepted or refunded.
You pay the return shipping cost, and there's no restocking fee. We recommend a trackable shipping service, since we can only refund returns that reach us.
Items that can't be returned
Unless they arrive damaged, wrong or defective (see below), we can't accept returns of:
- Opened, used or unsealed intimate products, including toys, lubricants, condoms and body products
- Lingerie and apparel that has been worn or had its hygiene liner removed
- Items marked "Final Sale" on the product page
Gift cards can't be returned.
Sale items
Sale and discounted items follow this same policy. Only items marked "Final Sale" on the product page are final sale, and those are still covered if they arrive damaged, wrong or defective.
Damaged, wrong or defective items
Let us know:
- Within 7 days of delivery if an item arrived damaged or you received the wrong item.
- Within 30 days of delivery if an item is defective, meaning it doesn't work properly even though you've used it normally and followed the manufacturer's instructions.
Email support@adultprovisions.com with your order number and a photo or short video that shows the problem.
What happens next:
- We'll send a replacement first. If a replacement isn't available, we'll refund you for the item.
- We may ask you to send the item back using a prepaid return label we provide. If we don't ask, you don't need to return it.
Defects don't include damage caused by misuse, accidents or normal wear.
Manufacturer warranties
After 30 days, the manufacturer's warranty applies where one is offered. Warranty terms vary by brand. Contact us and we'll help connect you with the manufacturer.
Refunds
Approved refunds go back to your original payment method within 5 business days after we receive and inspect your return, or after we verify a defect. Your bank or payment provider may take longer to post the refund.
Original shipping charges aren't refundable unless the problem was our error (for example, we sent you the wrong item). The cost of shipping a return to us isn't refunded.
Exchanges
To exchange an unopened item, return it for a refund under this policy and place a new order. For damaged, wrong or defective items, we'll send a replacement as described above.
Cancelling an order
You can cancel within 1 hour of placing your order, as long as it hasn't shipped yet, by emailing support@adultprovisions.com with your order number. After that, we may not be able to stop the order, but unopened items can still be returned under this policy.
Refused or undeliverable packages
If a package is refused, can't be delivered, or comes back because of an incorrect address, we'll refund your order once it's returned to us, minus the original shipping charge and any return shipping cost charged to us. See our Shipping Policy for details.
Discreet returns
Return labels we provide won't describe what's inside the package.
Questions
Email us at support@adultprovisions.com and include your order number.
If you have a problem with an order or a charge, please email support@adultprovisions.com before disputing it with your bank or payment provider. We can usually fix problems faster directly. This doesn't limit any rights you have with your bank or payment provider.